Email [email protected] and a real person replies, usually within two working days. Most problems are fixed by one of these.
Clicker can't find my TV
Your phone and TV must be on the same Wi-Fi network. Turn the TV on, then tap refresh on Clicker's Home tab. Guest networks and some mesh or office networks block devices from seeing each other.
The TV didn't show a pairing code
Tap “No code on the TV? Get a new one”. The TV shows a fresh code within a few seconds.
The remote says it couldn't connect
Check the TV is on and on the same Wi-Fi, then try again. You don't need to pair again. If it keeps happening, email us: in Clicker, go to Settings → Diagnostic log and attach it so we can see what happened.
Casting doesn't start
Press play on the video in the page first, then tap Cast. Some services (for example Netflix and Disney+) protect their videos and can't be cast from a browser; open them in their own app on the TV instead.
A video stalls or won't play on my Android TV
Install the free Clicker Receiver on the TV. It plays more video formats than a standard cast, and Clicker opens it for you when you cast.